EFloors
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EFloors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFloors has 1.7 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Communication, Good price, Price.
Cons: Blaming google advertising for ads their company wrote, Damaged boxes, Damaged tiles.Recent recommendations regarding this business are as follows: "Do not buy from if you're on a schedule.", "Maybe you will get lucky".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFloors has 1.7 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Communication, Good price, Price.
Cons: Blaming google advertising for ads their company wrote, Damaged boxes, Damaged tiles.Recent recommendations regarding this business are as follows: "Do not buy from if you're on a schedule.", "Maybe you will get lucky".
Most users ask EFloors for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top EFloors Reviews
"What a nightmare to fill order which was "suppose" to be simple"
For pricing and selection of product, it's pretty darn good. However, when it comes to communicating after the sale -- forget about it. After you place your...
Tallahassee, Florida
What a nightmare to fill order which was "suppose" to be simple
For pricing and selection of product, it's pretty darn good. However, when it comes to communicating after the sale -- forget about it.
After you place your order you're "suppose" to receive an email to show when the order would ship, providing you a tracking number, I never got an email and I had to call each time to find out when it was suppose to ship. Our order included tile and matching bullnose. When the order was placed with the manufacturer only part of the order was processed. Tile we ordered was on back order and was told on the phone it wouldn't be more than a week.
Two weeks later we were still out of luck. Then in the third week of waiting I decided to call because I knew I wouldn't hear from elfoors. The customer service rep was pleasant to speak with and learned my order would FINALLY be shipped out -- three weeks after it was originally suppose to have shipped. I asked about the bullnose tile and was placed on hold for approximately 10 minutes.
I was then informed the bullnose was never fulfilled with the manufacturer. I was given the option of sending the tile back and pick a new tile/bullnose or wait ANOTHER two weeks for it to ship from California. I asked why would it take two weeks to ship from there? It was explained that is what the "normal processing time" for out of plant fulfillment.
I explained to the customer service rep that my bathroom has been torn up for over a month now waiting on them to get my tile -- just send the tile. The representative admitted it was their fault the tile and bullnose didn't ship or get into the warehouse and somehow "it fell through the crack." I was suppose to hear from a manager but have yet to hear anything back.
User's recommendation: Do not buy from if you're on a schedule.
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Myrtle Beach, South Carolina
Kitchen remodel
- Good price
- Damaged boxes
- Damaged tiles
- No communication
Preferred solution: Let the company propose a solution
China scam
User's recommendation: Maybe you will get lucky
Pasadena, Texas
Terrible Communication - You will be IGNORED
Bourbonnais, Illinois
False Advertising - Bait and Switch Re: FREE SHIPPING
efloors pays for advertising on Google search, only to deny the "free shipping" as stated in the Ad. See the Googe Ad below as of 9/15/17: Armstrong RigidCore Floor Sale - Best Price Guaranteed-Buy Now Fast Free Shipping.
No Tax. Direct from Manufacturer. Save Big Today! When you call, the sales associates then clarify that shipping is only free if you meet a certain minimum.
They also put the blame on Google and say they have no control over the affiliate advertisting. That is complete bull. Someone sitting in their advertising department wrote those words, not Google. Where's that clarification that you have to meet a certain minimum in the Google Ad?
As far as I'm concerned, it is false advertising and bait and switch. Not a happy consumer means not a happy customer.
Why? I didn't buy into their bait and switch tactics.
- Blaming google advertising for ads their company wrote
Preferred solution: Clarify their Internet Advertising to avoid bait and switch.
Tom
- Did not
Marshfield, Wisconsin
Wrong material shipped a month later still NOTHING correct
Preferred solution: Full refund
West Haven-Sylvan, Oregon
Worst company ever
Preferred solution: Full refund
Dale, New York
Horrible Customer Service
I ordered 6 boxes of flooring from e floors back in June/July. After not hearing any notice from E-floors regarding shipping dates for two weeks I called and inquired.
The sales lady I spoke to told me that it should be shipped out the following Monday. Two weeks later I receive notice that the flooring I had ordered was on backorder and would not be delivered for 8-10 weeks. A week ago (it is now the end of October!) I received notice that the item I had ordered is discontinued. I was prompted to either choose a new flooring product or receive a refund.
I was offered a slight discount on the newly chosen floor after 4 days of my unreturned phone calls.
Apparently their manager who was never available also never returns phone calls. Though I am satisfied with the product that was delivered, my experience with E-floors was awful and I will not likely order from them again.
Hampton Bays, New York
Everything as promised
- Price
- Communication
- Slightly long wait time for special order
New York, New York
Worst customer service
Preferred solution: Full refund
Peoria, Arizona
Worst service. Complete incompetence.
New York, New York
Worst management of issues
Preferred solution: Full refund
Clarksburg, Maryland
Bunch of unqualified people working at efloors
Preferred solution: Full refund
Clarksburg, Maryland
3 different color lot
Preferred solution: Full refund
Maryland, United States
Worst customer service ever
Efloors in my 20 years of experience in construction this must be the worst company I have ever dealt with they got the worst products defective products good luck in trying to get a correct order and in getting a wrong order good luck in trying to send it back and get your credit it will not happen.
He completely give you the runaround they are very dishonest people.
What's so hideous about them is that they cannot admit their faults with and all the calls and emails that were sent out to them they started blaming CFI old dominion freight company?
These companies have no fault whatsoever of the mistake that Efloors constantly makes.
You should be ashamed of taking advantage of these consumers I'm surprised you still open for business?
Preferred solution: Full refund
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The people that make the product have jobs. The people that sell it in or out of store have jobs.
The warehouse employees that handle it and truck drivers that deliver it still have jobs.
And you saved money. So why are you complaining?
So you made the decision to purchase from an internet company, and now you're trashing them because they provided a service that you wanted? Are you serious? What a moron.