EFloors - Worst management of issues
My recommendation - run from these guys.
You may be fine if everything works out perfectly the first time.
However, this group is not geared for anything outside of placing an order with a manufacturer.
- The reason you would want a stable company to purchase from is how they manage when things dont work perfectly. Isn't that why we take all sorts of insurances in our lives.
I purchased tiles from them which had manufacturing defect.
eFloors simply linked me to the manufacturer and refused to take any ownership of the material.
After multiple debates with the manufacturer and actually showing the issue to the manufacturer, the manufacturer accepted their error, but refused to pay back for opened tiles. (How am I supposed to know the issue before opening the tiles). Their view, its an efloor issue.
2 weeks after returning the tiles, there is no payment from them as yet.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.